Banking Employee Performance in the Digital Era: The Role of Technology Innovation and Workload Challenges

Alvina Anjani; Lukman Nul Hakim; AK Yohanson

doi:10.47768/gema.v17i1.202505

Alvina Anjani Institut Informatika Dan Bisnis Darmajaya, Bandar lampung, Indonesia
Lukman Nul Hakim IIB Darmajaya
AK Yohanson Institut Informatika Dan Bisnis Darmajaya, Bandar lampung, Indonesia

DOI: https://doi.org/10.47768/gema.v17i1.202505

Keywords: Technological Innovation, Workload, Employee Performance

Abstract

Digital transformation in the banking sector has created new challenges in managing employee performance, especially related to technology adoption and workload management. This study aims to evaluate the effect of innovation technology and workload towards employee performance at Bank BRI Pringsewu, considering the lack of simultaneous studies on this issue in the context of regional banks. A quantitative method was used with a survey to the entire employee population (38 respondents). Data were analyzed using multiple linear regression. The result shows that the implementation of innovation technology contributed positively and significantly to employee performance, while excessive workload had a negative and significant effect. This study emphasizes the importance of continuous technology training and realistic workload management to support productivity. Practical implications are directed at increasing operational efficiency through a combination of digital strategies and balanced HR management.

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